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PRIVACY POLICY
Effective date: 27 September 2026
Cloudsware Technology ("Cloudsware", "we", "us" or "our") respects the privacy of visitors and people who contact us through cloudsware.net.
This Privacy Policy explains, at a practical level, what information may be processed when you use the website or contact Cloudsware and how that information may be used.
1. Information You Provide to Us
When you contact Cloudsware through the website, email, telephone, WhatsApp or another available contact channel, you may provide information such as:
- your name;
- company or organization, where applicable;
- email address;
- telephone or WhatsApp number;
- the service you are interested in;
- the contents of your enquiry or message; and
- other information you voluntarily provide in connection with your enquiry or requested service.
Please do not send passwords, authentication codes, private keys or sensitive security evidence through email, WhatsApp or other general contact channels.
2. Technical and Website Information
When the website is accessed, normal website, hosting and security infrastructure may process technical information required to deliver, protect and troubleshoot the service.
This may include information such as IP address, browser or device information, request timestamps, pages or resources requested, and security or error events.
3. How We Use Information
Cloudsware may use information received through the website or its contact channels to:
- respond to enquiries;
- understand the service or assistance being requested;
- communicate regarding potential or existing services;
- provide and support requested technology services;
- operate, maintain, troubleshoot and secure the website;
- prevent abuse, fraud or unauthorized activity;
- maintain appropriate business and service records; and
- comply with applicable legal or regulatory requirements.
4. Third-Party Services and External Links
The website may contain links to or integrations with third-party services, including communication, mapping or social-media platforms.
If you choose to interact with a third-party service, that provider may process information under its own privacy terms and policies.
Cloudsware does not use this Privacy Policy as authorization to introduce advertising, behavioral-tracking, marketing-pixel or similar technologies. Any material new tracking, analytics or marketing technology must be reviewed before deployment and this Privacy Policy must be updated where required.
5. Service Providers
Cloudsware may rely on technology and service providers where reasonably necessary to host, secure, maintain, communicate through or otherwise operate the website and related services.
Information should be disclosed only to the extent reasonably necessary for the relevant service, operational, security or legal purpose.
6. Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, providing services, maintaining appropriate business records, meeting legal requirements and protecting Cloudsware systems and services.
Retention periods may vary depending on the nature of the communication, service or applicable requirement.
7. Information Security
Cloudsware applies reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration.
No Internet transmission or information system can be guaranteed to be completely secure.
8. Your Information
You may contact Cloudsware regarding personal information you have provided to us, including requests concerning access or correction, subject to applicable law and any information that Cloudsware is required or permitted to retain.
9. Changes to This Privacy Policy
Cloudsware may update this Privacy Policy when website functionality, business practices, services or applicable requirements change.
The effective date shown at the beginning of the policy should be updated when a material revision is published.
10. Contact Cloudsware
For privacy questions or requests concerning information submitted through cloudsware.net, contact:
Cloudsware Technology
Saida, Jezzine Road, St. Elie Church
Lebanon
Email: [email protected]
Telephone / WhatsApp: +961 3 180 782
Website: cloudsware.net